This Privacy Statement applies to the services offered by PHYSIO4ALL Pty. Ltd. ABN 77 548 297 578 which is a private company operating in Australia. This Privacy Statement also pertains to the physio4all.com.au website.
Our registered address is Shop P16 NorthPoint Plaza, 100 Miller Street, North Sydney NSW 2060 and our direct contact for any privacy queries or concerns is The General Manager on (02) 9922 2212.
Please read this statement carefully before using our website or entering into any transaction that may relate to your personal information. Usage of our website is conditional upon your agreement to be bound by this policy.
PHYSIO4ALL is committed to safeguarding all personal information collected from its customers, members and partners.
We collect personal information with the consent of our members and customers for the consideration of the provision of physiotherapy and/or ergonomic consulting services; or the distribution of related news and information. We collect personal information directly from an individual. Information that is in the public domain may be collected without express consent, but will never be disclosed without prior consent of that individual.
You may contact PHYSIO4ALL at the above address or – Email Us to request access to your personal information or make a complaint relating to privacy.
Use and Disclosure
PHYSIO4ALL may disclose personal information provided to us for which it is primarily held or for a related secondary purpose. We will seek consent in writing, over the phone, via email or on our website.
- We use Remarketing with Google Analytics to advertise online.
- Third-party vendors, including Google, show our ads on sites across the Internet.
- We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.
How Does Physio4All Use Remarketing for Online Advertising?
In our online advertising endeavors, Physio4all may use Google Analytics, Google AdWords Conversion tracker, other Google services, and other third party sites which place cookies on a browser across the Physio4all website(s). This cookie placement helps us increase the website’s general effectiveness for visitors. Cookies are set and read by Google, and other third party sites. You can opt out of Google tracking at any time by visiting the Google Ad Settings page.
Physio4all may also use AdWords, Facebook or other third party remarketing, sometimes called retargeting, to market our website(s) across the Internet. Google, Facebook or other third party sites place a cookie on a browser. Google, Facebook or third party sites reads cookies and may present a Physio4all ad on a 3rd party site. You may opt out of Google’s remarketing here. If you are concerned about 3rd party cookies presenting ads by Google and other ad networks, you may visit a broader opt out page at the Network Advertising Initiative. You may opt out of Facebook remarketing by visiting the Facebook Settings page.
To facilitate our efficient use of your information, and to provide you with the best services and opportunities, it may sometimes be necessary for PHYSIO4ALL to disclose your information to third parties. However, this disclosure will only occur in the following circumstances:
To our employees, partners and agents:
Where required by law:
In certain circumstances we may be required by law to disclose your personal information, for example, where disclosure is ordered by a Court, or subpoenaed in relation to third party litigation. We also reserve the right to choose to disclose your information to law enforcement agencies in circumstances described in the National Privacy Principles and other applicable laws and regulations, including for the purpose of investigating alleged contraventions of the law.
With your consent:
Other than as outlined above, we will endeavour to provide you with notice (which may occur via your nominated e-mail) when we wish to provide personal information about you to third parties, and to provide you with the opportunity to choose not to share that information.
Unauthorised disclosure or access:
PHYSIO4ALL is committed to protecting the privacy of individuals, therefore we will avoid unauthorised disclosure of, or access to, personal information by our employees, contractors or agents as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
We will always provide individuals with a nil cost way of contacting us to register a request to “un-subscribe” from receiving further marketing or promotional offers. We will provide an un-subscribe opportunity with direct marketing offers in accordance with the legislation.
PHYSIO4ALL will take reasonable steps to ensure that the information we disclose to a third-party is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.
PHYSIO4ALL employ strict security procedures and firewalls to ensure the integrity and security of any personal information that we may hold. Only those with an authorised requirement have access to member and/or customer information.
PHYSIO4ALL undertake to either delete or permanently de-identify personal information upon request – however adequate proof of identify will be required prior to granting access or deletion of any record.
All PHYSIO4ALL staff and contracted service providers are required to respect the confidentiality of any personal information held by us.
PHYSIO4ALL will take every precaution to protect personal information from interception when being transmitted over the Internet, but due to the very nature of the Internet not being 100% secure, we are unable to provide absolute assurance that information provided will remain secure at all times. Therefore PHYSIO4ALL will not be held responsible for events giving rise to unauthorised access to your personal information. Please be advised that you send your personal information at your own risk, however, this does not alter our commitment to your security.
Access and Correction
Upon request and provision of adequate identification, PHYSIO4ALL will provide individuals access to personal information that we may hold and the opportunity to correct such information, except to the extent that to provide access would contravene NPP 6.1 (A-K) or where NPP 6.2 applies.
PHYSIO4ALL will not charge for providing access to your personal information, nor will we charge for lodging an application.
PHYSIO4ALL will not adopt as its own an identifier that has been assigned by Commonwealth agencies. However, an individuals name or ABN (as defined in the A New Tax System (Australian Business Number) Act 1999) is not an identifier.
Whilst visiting our website and browsing the information, you will not be required to identify yourself. However, if you wish to become a member and avail of a current offer or receive our newsletter, it is necessary for your identify to be disclosed to us.
Transborder Data Flows
We undertake to never send or disclose your personal information to overseas organisations without your express consent.
PHYSIO4ALL will take every precaution to prevent unauthorised overseas disclosure of your personal information. However, our responsibility ceases once we have disclosed your information (by consent) to a third party (client) and that party forwards your personal information to a foreign country.
PHYSIO4ALL will not request that you disclose sensitive personal information. Sensitive Information means:
(a) Information or an opinion about an individual’s:
- racial or ethnic origin; or
- political opinions; or
- membership of a political association; or
- religious beliefs or affiliations; or
- philosophical beliefs; or
- membership of a professional or trade association; or
- membership of a trade union; or
- sexual preferences or practices; or
- criminal record;
that is also personal information.
When you visit our website, we make a record of your visit for statistical purposes only. We do not record your IP address. The information reported on is the users server address, top level domain name (ie: .com, .gov, .au, .uk, etc), the date and time of visit, the pages accessed and documents downloaded, the referring site, type of browser, etc. No attempt will be made to identify users or their browsing activities, except where required by law enforcement agencies when they exercise a warrant to inspect logs.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Physio4all.com.au also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
Links to other sites
PHYSIO4ALL may provide links from our website to sites that may be of interest to our visitors, members and customers, or sites that we may receive a fee for click-through traffic. We take all care, but no responsibility for the conduct of any company or organisation, which may be URL, linked to our website. You are encouraged to read the Term of Use and Privacy Statements prior to disclosing any personal information. Please feel free to contact us should you have an undesirable experience with linked websites.